Common questions
Can I combine several orders and ship them together?
Yes! You can combine multiple orders and ship them together.
Are there any restrictions to ship imitated products, restricted products, liquid, cream, food, DVD, etc.?
Shipping recommendation is based on our big data; hence we do not take any responsibility if the customs confiscate them. The following items: cigarette, alcohol, medicine and prohibited items are not allowed to be shipped overseas due to custom policies. Based on the air transportation requirements; food, liquid, powder, cream items are required to provide non-hazardous authentication. Therefore, we recommend you not to ship these products in bulk. If you are only shipping small number of sensitive items, i.e. cosmetics less than 100ml and no more than 200ml per parcel, we can try to ship them with other ordinary products, i.e. clothes, shoes, etc.
What should I do if the package I submitted exceeds the limit?
Each route has a weight limit. If the item exceeds the limit, you will be prompted to submit the package. You need to remove some items and submit them in separate orders.
What is volumetric weight?
When a parcel has a big volume but a light weight, it will be charged based on the volumetric weight.
The rules are:
DHL/Fedex/ UPS/Aramex/ EMS Express/ Preferential Line: volumetric weight=L*W*H/5000
E-express (Length of any side is more than 40cm): volumetric weight (KG)=(Length CM * Width CM* Height CM) / 6000
SEENWILLS Russia Line/SEENWILLS Cargo/KCE: volume weight=L*W*H/7000
The shipping company will charge as the heavier weight between actual weight and volume weight.
This is an agreed rule in the logistics industry for calculating the weight of goods.
The volume weight calculation of other shipping ways are not fixed due to different countries, you could contact us in time if there is any weight problem for your parcels.